Please read these terms of sale carefully before placing your order and keep a copy of these terms and your order for future reference

1.     Details of Contract

1.1.   These terms and conditions apply to any customer that orders from pkcompwares.co.uk.

1.2.   Our VAT number: GB314596396.

1.3.   PK CompWares trading as pkcompwares.co.uk is known through these terms and conditions as us, our, we, the supplier.

1.4.   The customer throughout these terms and conditions is known as you or the customer.

1.5.   No contract exists between you and us (PK CompWares) for the sale of any goods until we (PK CompWares) has received and accepted your order and have received payment in full (in cleared funds). Acceptance of your order will be communicated to you by way of email at the point of the product(s) being dispatched.

1.6.   By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until the Supplier has shipped your order.

1.7.   The contract is subject to your right of cancellation (see below). 

1.8.   The Supplier may change these terms of sale without notice to you in relation to future sales.

2.     Description of Goods

2.1.   The description and price of the goods you order will be as shown on our website at the time you place your order.

2.2.   The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods if alternatives are not suitable.

2.3.   Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. 

2.4.   In addition to the price, you may be required to pay a delivery charge for the good(s).

2.5.   We warrant that the goods will at the time of delivery correspond to the description on our. It is your responsibility to check the compatibility and suitability of goods for any particular purpose before ordering. We reserve the right to make minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience, without the notice.

3.     Condition of Goods

3.1.   We grade the items as such: All goods are second hand unless specifically stated. 

3.2.   Condition of products - the price will vary depending on the cosmetic condition of the items and accessories. 

       3.2.1.   Used - Like New:  An item in perfect working condition, the packaging may bear some damage. The item fully functions, and all its essential accessories are complete.

       3.2.2.   Used - Very Good: An item in very good condition that may have seen limited use and fully functions. The item may have minor cosmetic imperfections. It may arrive with damaged packaging or be repackaged and could be missing some non-essential accessories. Missing accessories are shown under individual item description.

       3.2.3.   Used - Good: An item in good condition that may show wear from moderate use and fully functions. The item may arrive with damaged packaging or be repackaged. It may have minor cosmetic damage, such as a small scratch. The item may be missing some valuable accessories and it may not be used until those accessories are purchased separately.  Missing accessories are shown under individual item description.

       3.2.4.   Used - Acceptable: An item may have clear signs of usage but still serves its main function. Item may arrive with damaged packaging or be repackaged. The item may have cosmetic damages on it or show other signs of previous use. Signs of usage can include scratches, dents, and worn corners or edges. The item may be missing some valuable accessories, components or spare parts, and it may not be used until those parts are purchased separately. Missing parts are shown under individual item description.

4.     Payment

4.1.   Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment is due at the time of purchase.

4.2.   There will be no delivery until cleared funds are received. 

4.3.   Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us.

5.     Delivery

5.1.   The goods you order will be delivered to the address you give when you place your order.  An exception to this is if a different delivery address is stated whilst paying by PayPal.

5.2.   The goods are at your risk from the time of delivery.

5.3.   Orders placed before 12:00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

5.4.   If delivery cannot be made to your address for reasons that are in our control we will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.

5.5.   If you deliberately fail to take delivery of the goods (other than items being damaged or cancelled with prior agreement), upon return we shall contact you to amicably move forward. 

5.6.   If goods are returned to us as either being non-delivered, not collected or not signed for we shall contact you using the email address provided.  The goods will be stored for 90 days.  After this time they will be resold.  It is the customers responsibility to contact us for a refund .

5.7.   If you fail to take delivery because you have cancelled your contract under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the Supplier shall refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

5.8.   Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

5.9.   Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

5.10. You can report any damage or shortage in writing to us within 4 working days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to our satisfaction that such damage occurred in transit, we will refund, repair or replace such goods free of charge to you.

6.     Right to Cancel

6.1.   The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This legislation covers items bought where there is no direct contact between us (PK CompWares) and the consumer.

6.2.   You have the right to cancel this contract within 30 days without giving any reason.

6.3.   The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

6.4.   To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail (support@pkcompwares.co.uk)).

6.5.   To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

7.     Effects of Cancellation

7.1.   If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

7.2.   We will make the reimbursement without undue delay, and not later than 14 days:

       7.2.1. After the day we receive back from you any goods supplied.

       7.2.2. After the day you provide evidence that you have returned the goods.

       7.2.3. After the day on which we are informed about your decision to cancel this contract.

7.3.   We will make the reimbursement using the same means of payment as you used for the initial transaction, in any event you will not incur any fees as a result of the reimbursement.

7.4.   We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7.5.   You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

7.6.   You will have to bear the direct cost of returning the goods

7.7.   You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8.     Warranty

8.1.   All goods supplied are warranted free from defects for 6 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

8.2.   This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party or any alteration or repair carried out without our approval.

8.3.   If the goods supplied to you are damaged on delivery, you should notify us in writing via Contact Us within 4 working days.

8.4.   If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us in writing via support@pkcompwares.co.uk in any event within 7 days of the date you discovered the damage, defect or complaint.

8.5.   You must obtain a returns number for any goods returned to the Supplier and this return number must be clearly shown on the returned parcels.

9.     Limitation of Liability

9.1.   Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

10.     Data Protection

10.1.   We will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.

11.   Applicable Law

11.1. These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

12.   Images

12.1. Images are for display purposes only.  If you need a specific firmware revision please contact us (support@pkcompwares.co.uk).

13.   Force Majeure

13.1. The Supplier will not be under any liability whatsoever in the event that the Supplier is prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond the Supplier’s control. These events include acts of God, civil commotion, riots, flood, drought, fire, legislation or any acts by third party companies or individuals not either under contract to or employed by the Supplier.

14.   Privacy

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